Privacy Policy | TrachtHouse

This Privacy Policy explains how Kabinat LLC (“we”, “us”, “our”), the operator of the TrachtHouse online store at trachthouse.com, collects, uses and protects your personal information when you visit our website, create an account or place an order.

1. Who is responsible for your data

Kabinat LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Email: contact@trachthouse.com.

2. Information we collect

Information you give us: name, email address, shipping and billing address, phone number if you choose to provide it at checkout, order details, account login details, messages you send us, product reviews and newsletter sign-ups.
Payment information: payments are processed by our payment providers. We receive confirmation of payment and limited details such as the card type and last four digits, but we do not receive or store full card numbers.
Information collected automatically: IP address, browser and device type, pages viewed, referring website, and cookies or similar technologies, as described in our Cookie Policy.
Measurements: if you request made-to-measure or sizing advice, the body measurements you send us.

3. How we use your information

To process, ship and support your orders, including returns, exchanges and refunds.
To create and manage your customer account.
To answer your questions and provide sizing advice.
To send newsletters and offers if you have signed up; you can unsubscribe at any time using the link in every email.
To prevent fraud, keep our website secure and comply with legal obligations, such as tax and accounting rules.
To understand how our website is used and improve it.

4. Legal bases (visitors in the EU, EEA and UK)

Where data protection laws such as the GDPR apply, we process your data to perform our contract with you (orders), on the basis of our legitimate interests (security, improving our store, answering enquiries), to comply with legal obligations, and with your consent (newsletters, non-essential cookies). You can withdraw consent at any time.

We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed for their service:

payment processors, to take payments and prevent fraud;
shipping carriers and fulfillment partners, to deliver your order;
website hosting, email and IT providers;
email marketing providers, if you subscribe to our newsletter;
analytics providers, if you accept analytics cookies;
professional advisers and authorities where required by law or to protect our rights.

Some providers may process data outside your country, including in the United States. Where required, we use appropriate safeguards such as standard contractual clauses.

6. How long we keep information

We keep order and transaction records for as long as needed for tax, accounting and legal purposes (generally up to 7 years). Account information is kept until you delete your account or ask us to delete it. Newsletter data is kept until you unsubscribe. Measurements sent for made-to-measure orders are kept for as long as needed to complete your order and handle any follow-up.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of marketing. Residents of US states with privacy laws, such as California, may also have the right to know what personal information we collect and to opt out of the sale or sharing of personal information; we do not sell personal information. To exercise any right, email contact@trachthouse.com. We will respond within the time required by law and will not discriminate against you for exercising your rights. You may also lodge a complaint with your local data protection authority.

8. Cookies

We use cookies to run the shopping cart, keep you signed in and, with your consent where required, to measure and improve our website. See our Cookie Policy for details.

9. Security

Our website uses encrypted (HTTPS) connections, and we limit access to personal information to people and providers who need it. No method of transmission or storage is completely secure, but we work to protect your information.

10. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last changed; significant changes will be highlighted on this page.

12. Contact

Questions about privacy: contact@trachthouse.com, or by post to Kabinat LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.