30-day fit promise
Returns & Exchanges
Wrong size or not quite right? Exchange or return unworn items within 30 days of delivery. Exchanges for a different size ship without a second shipping charge.
Last updated: October 22, 2026
At a glance
30 days
To return or exchange
Counted from the day your order is delivered.
Free
Replacement shipping
On size exchanges of the same item.
Unworn
With original tags
Unwashed, unaltered and in original packaging.
5–10 days
Refund time
To your original payment method after approval.
How it works
Email us
Send contact@trachthouse.com your order number, the item(s) and whether you want a refund or an exchange, within 30 days of delivery.
Get your instructions
Within 24–48 business hours we reply with the return address. Please do not send items to our registered office.
Pack & ship
Pack items in their original packaging and send them with a tracked service. Keep your tracking number.
Refund or new size
We inspect your return and email you. Exchanges ship as soon as your item arrives; refunds follow within 5–10 business days.
What can and cannot be returned
Returnable
- Unworn, unwashed, unaltered items with all original tags and packaging
- Leather items free of marks, creases from wear and odors such as smoke or perfume
- Items tried on indoors on a clean surface
Not returnable
- Made-to-measure or personalized items, unless faulty or not made to your measurements
- Items marked as final sale
- Opened socks, hosiery and hair accessories (hygiene)
- Gift cards
The details
Exchanges
Need a different size? Email us and we will reserve the new size while your return is on its way (subject to stock). Once we receive your original item, we ship the replacement. Exchanges for the same item in a different size do not incur a second shipping charge for the replacement.
Return shipping costs
Return shipping is paid by the customer, unless the item is faulty, damaged on arrival or not what you ordered. In those cases we cover the return and send a replacement or refund. Original shipping charges are not refundable unless the return is due to our error.
Refunds
Once your return arrives we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days of approval; your bank may need a few extra days to show it. If an item does not meet the conditions above, we will contact you and can send it back at your cost.
Damaged or wrong items
If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and photos. We will put it right at no cost to you.
Your legal rights
This policy does not affect any rights you have under applicable consumer protection law.
Returns FAQs
How long do I have to return an item?
You have 30 days from delivery to start a return or exchange. Items must be unworn with their original tags.
Who pays for return shipping?
Return shipping is paid by the customer unless the item is faulty, damaged or not what you ordered, in which case we cover it.
How long do refunds take?
Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect your return.
Can I exchange made-to-measure items?
Made-to-measure items are made for you and cannot be returned or exchanged unless they are faulty or not made to the measurements you confirmed.
No questions match your search. Try another word or email us.
Not sure about your size?
Measure once with our guide and get it right the first time, or email us your measurements.