We are here to help

Contact TrachtHouse

Sizing advice, a question about your order, an exchange or a made-to-measure idea: send us a message and a real person will reply within 24 to 48 business hours.

Write to usBrowse the FAQ
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Get in touch

Email-first support

We answer every message personally, Monday to Friday (excluding US public holidays). During September and October replies can take a little longer, so please write early if you need your outfit for a date.

Response time

Within 24–48 business hours, Monday to Friday.

Company

TrachtHouse is operated by Kabinat LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. This registered office handles legal mail only; please do not send returns there.

Send us a message

Fields marked * are required. Include your order number for order questions.

We only use your details to reply. No newsletter unless you ask.

Help us help you faster

  • About an order

    Your order number and the email used at checkout.

  • Sizing advice

    The product you like, your measurements and your usual US size.

    How to measure

  • Exchanges

    Order number, the item and the size you would like instead.

    Returns & exchanges

  • Damaged or wrong item

    A few photos, so we can put it right quickly.

Quick answers

Many questions are answered in seconds here.

  • Shipping times & costs

    Free over $150, dispatch in 1–2 business days.

    Shipping policy

  • Made to measure

    Tailored lederhosen and dirndls with a quote before you pay.

    How it works

  • Wholesale & groups

    Boutiques, events, clubs and team orders.

    Wholesale enquiries

Contact FAQs

How quickly will you reply?

We reply to every message within 24 to 48 business hours, Monday to Friday. In September and October it can take a little longer.

Can I call you?

We are an email-first store so that every request is answered properly and in writing. Email contact@trachthouse.com or use the form on this page.

Where do I send a return?

Start your return by email first. We send you the correct return address and instructions; please do not send parcels to our registered office.